For your convenience, we have two ways to make the payment that you can free to choose from a Credit card/PayPal account. The payment policy is followed by the refund policy to protect the right of every customer.
Refund: If you are not satisfied with any of our service or product features, feel free to contact us. We are so happy when you choose our products and also feel thankful when you contribute to us your comments which will make us complete and develop our products/services become better. We are willing to help you make your refund within 30 days from the date of your purchase.
- All refund requests submitted after 30 days are not accepted
- Check our demo and description of products before purchasing them
- The refund has not covered the fee of customized work, installation fees, support fees, conflicts resolution
- After the refund process is completed, please make sure that our extensions are removed from your website, no our products/ services on refund requests are using, too.
Some cases of refund may not be given:
If the product is as described and work properly the way it should, the refund will not be accepted in some cases like the following:
- You don’t want it after download it
- You do not have enough expertise to use the product
- The product did not meet your expectation
- The product is purchased by your mistake
- You simply change your mind after purchasing it
Delivery without installation:
The product you purchased will be available for download as soon as your payment information is accepted. The link for download files is sent to your email and also available on your customer account.
Delivery with installation:
The difference between delivery with installation and without installation is after purchasing our products (themes, extensions…) we will perform the installation for you. In this case, your payment will include product costs and installation fees. After purchasing you should create a ticket to our support service. Then, the extensions or themes will be installed as soon as your payment is verified.